Refund Policy

Refund and Return Policy

BGMMART – www.bgmmart.shop

At BGMMART, your satisfaction is our priority. If you are not entirely happy with your purchase, we're here to help with a clear and fair return and refund process.

Returns

• You have 7 days from the date of delivery to request a return.

• To be eligible for a return, your item must be:

  • Unused and in the same condition you received it

  • In its original packaging

  • Accompanied by a valid proof of purchase (order number or invoice)

Eligibility of Returnable Items

• Make a video, At the time of opening packet.

• It should be damaged or defective or change item or blank box or other mistake by us.
  
  

Return Process

1. Contact Us at support@bgmmart.shop   or via the contact form on our website.

2. Our team will guide you through the return process and provide a return shipping address.

3. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

Refunds

• Approved refunds will be processed to your original payment method within 5-10 business days.

• Shipping costs are non-refundable unless the item was damaged or incorrect.

• If you haven’t received a refund within the stated period, please check with your bank or credit card provider.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@bgmmart.shop with your order details and a description of the issue.

Shipping Returns

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

• We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

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If you have any questions about our Refund and Return Policy, please reach out to us at:

📧 Email: support@bgmmart.shop 

Thank you for shopping with BGMMART!

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